Holiday FAQ | Kids Crafts & Activities for Children | Kiwi Crate

FAQs

Holiday Questions

Subscription Questions

Celebration Shop Questions

Holiday Questions

What are your holiday gift options?

Our most popular gift is a Kiwi Crate gift subscription. A box full of fun, hands-on projects that encourage creativity, exploration and discovery is delivered every month. Gift cards are available month-to-month, or for 3, 6 or 12 months:

Month-to-Month Subscriptions: $19.95/month with free shipping
Gift subscription: 3-, 6- or 12-month options available, starting at $59 with free shipping
Gift cards: any denomination

In addition to our monthly subscriptions, Kiwi Crate is offering three special holiday crates in our Celebration Shop. These crates are not a part of the subscription service.

Crafty Christmas
Gifts Made By Me
Handmade Hanukkah

If I purchase a gift subscription, will the subscription include a holiday crate?

You have the option to select any of our holiday crates as the first crate of any length gift subscription. Simply go to http://www.kiwicrate.com/holidaygifts and select which holiday crate you would like as the first crate of your gift subscription.

If I purchase a gift subscription today, can I choose what month I want the gift subscription to start?

Yes, you can select what month you would like the gift subscription to start. Simply select what month you would like your subscription to start on the Order Summary screen right before you complete your order.

I received a Kiwi Crate e-gift card, what do I do now?

Simply click on the redeem link in the email or go to http://www.kiwicrate.com/redeem, decide what product you would like, fill out your shipping information, and enjoy!

Can the first crate of the gift subscription be shipped to me, and then have the rest of the crates shipped to the giftee?

Yes. After entering the shipping address, select the "Ship the first crate to my billing address and following crates to the above shipping address" option.

Do you offer gift wrapping?

Unfortunately, we do not offer gift wrapping, but our crates arrive in our signature green box featured on our website. Party packs are available in your choice of four colors - green, blue, pink and red. Feel free to wrap them - or not!

Do you offer gift crates that are not holiday themed?

We offer three options: Space Hero, Fairy Fun and Gifts Made by Me - see our Celebration Shop for details. Additionally, monthly subscription crates (month-to-month, or 3/6/12 months) are not holiday themed.

Subscription Questions

What's included in a Kiwi Crate subscription?

Every month you'll receive all the materials and inspiration for projects related to a theme such as music, gardening, dinosaurs or colors. Projects may include arts and crafts, science activities, imaginative play and more. We've hand selected and kid tested projects that are open ended and encourage curiosity, exploration and creativity! View sample crates.

How does the month-to-month subscription work?

Simply sign up for a monthly subscription and a fun-filled crate addressed to your child will arrive on your doorstep each month. (We find that kids love receiving mail!) You will be billed $19.95 monthly (shipping is free) and you can cancel at any time.

How does the gift subscription work?

1. Simply go to the gift page and choose the length of subscription you wish to gift (3, 6 or 12 months).
2. Choose a gift delivery method: provide the address to send directly to the recipient's home or send an e-gift card which the recipient can redeem for a Kiwi Crate subscription.
3. Your gift will be enjoyed for months to come!

When can I expect my first shipment?

If you sign up by the 4th of the month, we ship your crate from California around the 15th of every month with an estimated 5-10 business days for delivery. If you sign up between the 5th and the 17th of the month, your crate will ship on or around the 22nd of that month. For example, if you sign up by the 4th of June, your first crate will ship on or around June 15th. If you sign up on or after the 5th of June but on or before June 17th, your first crate will ship on or around June 22nd. Otherwise, your first crate will ship July 15th. Please check your order confirmation for an estimated shipping date.

When will I be billed for the monthly subscription?

When you sign up for the monthly membership, you will be billed for your first crate immediately. After that, you will be billed up to 10 days before your ship date. This would be on or around the 5th of each month.

How does it work for siblings?

We have several options to accommodate siblings:
-Single Crate to Share: We provide a generous amount of materials for one child - many of our projects, but not all, can accommodate two children.
-Add Materials to a Crate: We include extra materials for a sibling to share the crate. Our customers call it the "no fight" crate. (available for $7.95/month with our monthly subscription and $88 with our annual subscription)
-Order an Additional Crate: Each child can delight in opening their own package each month.

For what ages are Kiwi Crate appropriate?

Our crates are designed for children ages 3-7. We take a lot of care to design our crates in a way that is open ended so that although children across the age range may have different outcomes, they will all enjoy interacting with the projects and materials. We have had testers up to 9 years old enjoy the crates!

What happens at the end of my annual or gift subscription?

At the end of your subscription, you will be sent an email and a note in your last crate to remind you to renew your subscription.

Can I skip a month?

Yes - if you don't want to receive a crate for a period of time, just log into My Account. Click into a subscription that you'd like to pause and click Pause. You can choose to pause your subscription for 1, 2, 3, 6, or 12 months. We will automatically skip the number of months and reactivate your subscription accordingly. Pause by the 4th of the month to avoid being billed for the next crate.

What is your cancellation policy?

We'd hate to see you go, but you can cancel a monthly subscription any time through your My Account page. Please cancel by the 4th of the month to avoid getting billed and shipped the next month's crate. Annual and gift subscriptions are not eligible for cancellation.

Where does Kiwi Crate ship? Is shipping free?

We ship anywhere in the United States using USPS with tracking numbers, including Hawaii, Alaska, and APO addresses. Shipping for monthly and gift subscriptions is free.

At this time, Kiwi Crate does not ship internationally. Feel free to sign up for our international wait list and you’ll be the first to know if we begin shipping to your country.

Can I track my shipment?

Yes. You can check the status of your shipments in your My Account page.

Can I change my billing and shipping address?

Yes - you can change these at any time in your My Account page. Please change your address by the 4th of the month to ensure you don’t miss a crate.

Will my kids like the projects?

Our crates are designed by parents, reviewed by child development experts, and tested by kids to ensure every crate is a hit in your home. We hope that you enjoy every crate. If there is a project that wasn't a hit for you, please let us know in our Crate Feedback form that will be emailed for each crate.

How do I know if the projects are appropriate for my child?

Each crate is designed by our community of parents, guided by our expert advisory board, and tested by kids to ensure they are developmentally appropriate and fun for kids ages 3-7. Projects have been hand-selected because they're open-ended, fun, and universally liked by boys and girls.

How do I report a problem with my crate?

We strive to ensure top quality for every crate. If you do find a problem with your crate, please let us know by using the Contact Us form.

How can I give feedback?

We'd love to hear from you - just fill out our Feedback Form and we promise to respond.

How can I be involved in creating crates?

We welcome ideas for new crates and projects we should consider - contact us any time!

How did you come up with the name Kiwi Crate?

Sandra, one of our founders, had picked up a stuffed animal kiwi from New Zealand years ago. This kiwi became one of her kids' favorite plush toys. Running through potential names, it struck us that Kiwi (as he’s called) would make the perfect mascot for the company. As the kids envision him, Kiwi is friendly, curious, and a willing companion on all their adventures – just the sort of qualities we hope to convey ourselves. Since our kids were the inspiration for the company to begin with, we love having them tied into the process at so many levels, from branding and design critics to Chief Product Testers. Read more about the details of our story on our blog.

Celebration Shop Questions

What are your Gift Crates?

Our Gift Crates make wonderful gifts for holidays, birthdays or any special occasion. Each crate contains multiple activities, with all the materials and instructions included. We currently have five gift crates available for purchase in our Celebration Shop:

Crafty Christmas
Gifts Made by Me
Handmade Hanukkah
Space Hero
Fairy Fun

See our Celebration Shop for more information on these, plus our six party packs - perfect as stocking stuffers, birthday favors or activities. Celebration Shop orders ship within 2 business days, expedited shipping is available.

What are your Party Packs?

Our Party Packs, available in your choice of 4 colors, are special mini versions of our crates. They make for delightful hands-on stocking stuffers, and wonderful party favors for guests to take home. Or, set them out at the event for a fun, creative party activity! We offer 6 different options - see our Celebration Shop for details. (Orders ship within 2 business days; expedited shipping is available)

For what ages are the Party Packs and Gift Crates appropriate?

Party Packs and Gift Crates are appropriate for children ages 3+. Our activities are all designed by parents, reviewed by experts, and tested with kids!

Can I order just one Party Pack as a gift?

We do not offer our Party Packs for individual sale at this time. The minimum order for Party Packs is 6. However, our Gift Crates are available for individual purchase - see our Celebration Shop for details.

How does the minimum order for Party Packs work?

As long as you order a total of six or more Party Packs, you can mix and match however you like! You can get an assortment of different Party Packs so you can get the perfect favor for every child. For example, if you wanted 4 Capes and 4 Wands in different colors for a party, you could order 2 Blue Capes, 2 Pink Capes, and 4 Wands. You can also mix and match the crate color (available in four colors) to complement you party decor or theme.

Can I send a Celebration Shop item as a gift?

Yes! When you purchase, you'll be given the option to indicate your purchase is a gift and asked to enter a gift message. We'll include a card with your gift message printed on it.

Can I use Refer-a-Friend credits towards Celebration Shop purchases?

Yes, your credits will automatically be applied during checkout.

Can I earn Refer-a-Friend credits for referring friends to Celebration Shop purchases?

At this time you can only earn refer a friend credits by referring friends to purchase Kiwi Crate subscriptions, not Celebration Shop items. See the Refer-a-Friend page for more details.

When do Celebration Shop orders ship?

Orders placed by 5PM PST Monday-Friday will ship within 2 business days. (So orders placed Friday will ship by Tuesday.) Overnight orders placed by 1PM PST Monday-Friday will ship out the same day.

Shipping options vary by location, and include UPS Ground (6-8 days shipping time), USPS Priority Mail (2-3 day shipping time) and UPS Overnight Saver (next day). Shipping time will vary by option selected - see the Celebration Shop for details.

Where do you ship?

We ship anywhere in the US and its territories. We also ship to APO/FPO addresses, but cannot offer expedited shipping on those orders.

How much is shipping for Celebration Shop orders?

Base shipping rates vary based on the size of your order, starting at $3. Expedited shipping rates vary by order size and location.

Order Total -- Base Shipping Cost
Up to $15.00 -- $3.00
$15.01 to $24.99 -- $5.00
$25.00-$39.99 -- $7.95
$40.00-$49.99 -- $9.95
$50.00-$74.99 -- $11.95
$75.00-$99.99 -- $14.95
Over $100.00 -- $16.95*

* Free shipping is currently available on Celebration Shop orders of $100 or more with promo code WINTER

What if there's a problem with my order?

If you have any questions about your order, please contact our customer support team and we'll take care of you!

Do you accept returns?

We accept returns on Celebration Shop orders if the items are unused and in good condition. All return shipping costs are the responsibility of the customer. For more information about our return policy, please send an email to customercare@kiwicrate.com within 14 days of your order. Please enter "Return Request" in the subject line.